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CAME the same day called and fixed the problem all my questions were answered and the tech was fantastic

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Nora did wonderful job..I give him 10!!

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Jordan was great! He called ahead, was here when he said, explained the cost and was very efficient. We picked Precision because it was a Sunday and they were here within 2 hours of calling. I would definitely recommend.

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Adam arrived on-time and immediately went to work removing the broken garage door and track, and preparing for our new door and opener. He worked efficiently and made sure the area for new track and opener was properly prepared before assembling our new door. The finished door and opener is so much better than the one he replaced. The action is quiet, speedy and smooth. And the price was not just a few dollars less than a quote from another provider, but substancially better. Thanks Adam and Precision Overhead Garage Door!

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I first bought a new garage door opener from Precision. There were a couple of hick ups in getting it to close properly. Your company was fast on making sure we were satisfied, and the door worked as it was intended. A year or 2 later we needed to replace the door and all the hardware. So naturally we called Precision. Turned out that was a bad decision. Here is what happened. Your door tech told us he could not assist in opening the door to free our car, unless he replaced all the door parts. We told him we would purchase a new door right on the spot. Offered my credit card. Tech response was he still could not assist me. I would have to wait until the following week for the new door to be installed to free our car. My initial thought was this is not the same company that installed my garage door opener. I sent the tech packing without regret. Thought what a sham or racket this company had become. Called one of your competitors and they had no issue freeing our car. Also said they could install the door on Saturday if we agreed on the price. We thought great free the car and no need to use Precision ever again. We try to be fare and spend our hard earned dollars in our community. What happened next you just cannot make up. I received a call from Danielle who works for Precision, by this time we could have cared less about Precision the company. Danielle listened to me basically tell her to pound sand and she will be reading about this on the internet how her competitor took care of us because Precision refused. Without begging Danielle told me this is not how they operate and they provide 100% guaranteed satisfaction. I laughed and stated she may believe this, however the actions I witnessed did not add up to her statement. When I told her I offered to buy the door on the spot and the tech still refused to jailbreak our car. There was a pause then a sigh, I thought this might be the first time she heard this type of story. A customer willing to buy and the sales rep that could not find a way to assist. When I think of it today I still find it amazing. Danielle asked if she could at least have an opportunity to correct this and provide 100% satisfaction. Remember what I stated about spending our dollars. Hard earned dollars. Danielle was now trying to earn her pay. Normally I would have said no on this day I said to myself lets see what Precision is made of. Danielle then went into action, phone calls were made, expedited assistance to open the door, expedited installation of the new door. All your Techs except one have been Professional, courteous, and on time. The install team was great. The QC guy great, The second QC guy great and the last guy who install roller sleeves who was also the installer of the door was once again great. Knowing nothing is perfect, after the install I contacted Danielle 3-times. 1-motherboard failed. 2-key fobs failed. 3-noisy door opening and closing. Most folks would throw your company to the wolves for not being perfect. My wife and I, we will recommend Precision every time we can. Based on this alone 100% satisfaction guaranteed!! May all your staff have great holidays. Dino Martinez PS thank you Danielle:)

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Workmanship was outstanding. I was very empress with the sales woman and the truck she uses to make the sale.

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Fast, friendly service. Kind of pricey though. I had to settle for a partial fix due to cost but my garage door is working great now and I am able to open it to get my care out to go to work tomorrow.

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I want to thank Scott and Luke to went above and beyond on my garage door replacement.Thanks

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David, the technician, was very courteous and an excellent representative of your company.

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This was by far the worst attempt by a salesman to get us to purchase a garage door repair that entalied replacing all the components. Knowing we wanted to get a new door that comes with all new components. And we had a car trapped. According the salesman he could not fix the door without replacing all the parts. Even though we agreed we would purchase a door. He stated we would have to wait until next Tuesday for the new door install before the car could get out.

Thank you for speaking to me regarding the issue with your door. I'm glad we were able to get your door functioning before the installation yesterday. If you have any further questions or concerns, please feel free to call me.

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Your service man, Matt was very clear, personable and well spoken. He was timely and did the job quickly. I know have a working garage door! Thank you!

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great and very professional thank you

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The techs were very good & courteous and obviously knew what they were doing---but--the girl on the phone that I made the appointment with didn't come close to giving me an accurate quote--left out the surcharge, the $49.95, the springs estimate was wrong and didn't include bearing cost---so this cost was over twice what I expected. Other than that---ok

Thank you for taking the time to speak to me. We hope the resolution that we discussed was satisfactory to you. Thank you for your feedback so we may improve our customer service for future calls.

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The rep was courteous and knowledgeable .He took the time to explain everything about the new system he installed. He answered all my questions in detail.I was glad he could perform the project on a Sunday.

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I won’t use anyone else on my own eran al home and investments properties.

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Noah was great and kept at it until he figured out the weird thing--the very weird thing--that was going on with my garage door. All better now. Highly recommended!

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Brian did a great job of installing our new motor, springs and hinges. Door doesn't rattle the whole house now when opening. Gave us lots of options to chose from. Never pushed product. Best decision we made, should've done it years ago.

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I really appreciate that your service technician could come out and help me today on Saturday! Dallas did a great job and finish the work in almost no time at all! He replaced the mainspring the cables and the bearings and even adjusted the overhead bar to where the door opens up!

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Jordan Tompkins was very professional. He detected the problem immediately and explained the work to be done to repair my door. I watched as he worked. End result I have a smooth, silent running door. I may be an old broad but am very alert. Jordan treated me with respect. Thanks Jordon, you are an asset to Precision. Respectfully submitted.

Review:

Wow! After moving to Clearwater from Northern Virginia just six months ago, yesterday I found that my garage door wouldn't open. Having seen the Precision vans and billboards (and after seeing their online reviews) I gave them a call. The scheduler confirmed an appointment for between 2:00 and 4:00 the same day and - wow what a concept! - the technician actually arrived early! He showed me what the problems were, gave me a written estimate, and proceeded to get everything repaired/replaced and working smoothly. Thanks to Keith Allen, the technician, for the great work, explanation of work done, and pleasant demeanor and to Precision for the overall superb experience.

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Had the pleasure of getting John Tsangarinos as my service technician. John was extremely polite and knowledgable. John had my issue diagnosed in minutes! My wife and i are extremely satisfied and will absolutely call Precision again should we need them in the future.

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Precision installed our new garage door and opener this week. The quality of material, professional installation, and pricing was outstanding. If you are considering replacing your old garage door, give them a call.

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Keith Great job ! Gave an honest opinion of what was necessary to repair garage door. Would hifhly recomend this company . Keith was fast and did a great job.

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Great service . Your repair man Jose was extremely knowledgeable and helpful . Couldn't have been a better experience.

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John Tsangarinos came out today for a service call and was courteous, efficient, and fixed the problem. What more could you ask for! Thanks John.

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Everything was great. Fast, courteous service

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We were very satisfied with the speed , price, and over all knowledge of our tech. This is our second tome and we will call again

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Great experience for a not so pleasant situation. Carlos was friendly and very knowledgeable. He made the process easy. Even had me bragging to the neighbor on how quiet my new opener was :-)

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Used precision door for the first time, set up appointment an they were on time Clean an courteous technician explained what he was doing. Will recommend in future

Review:

We were amazed with how quickly and efficiently our opener was installed. Our technician was professional and very informative. The garage door opener is Belt Driven and as described extremely quiet.