John Duff
Average: 5.00 stars
John Duff's Bio:
Clearwater, FL
Palm Harbor, FL
My car was trapped in the garage and I needed emergency service due to the approaching hurricane. Precision was unable to make it before the storm, so I was forced to use another company that took advantage of me and overcharged me for two springs. I now believe that the company that performed the emergency repair is a fake, unlicensed company. I wrote a letter to Precision explaining the situation after the storm and requested that they remove the springs that the other company had installed. John Duff provided superior customer service! He carefully listened as I explained the situation and answered all of my questions and concerns about the repair completed by the "fake", unethical company. He removed the springs and replaced with Precision springs and made sure that my garage door and all parts were operating correctly and properly lubricated. He was compassionate, informative, knowledgeable, professional and thorough. He apologized that Precision was unable to make the emergency service call and even apologized for the bad experience that I had with the other company. John is a valuable asset to your company, so I can see why you have him training his colleague. I am also very pleased that Precision will continue to honor my 7 year warranty after having a repair by another company. Believe me... going forward I will only use Precision!
- C. Kubik
Indian Rocks Beach, FL
Great guy, informed me of my options with pros and cons. Made it easy for me to make my decisions. Great personally, good to work with
- Jim George
Palm Harbor, FL
Wonderful. Very pleased
- Carole Baldwin
Largo, FL
Precision Totally met our expectations and solved our problem. The gentleman that helped us out was more then courteous and helpful. They were right on time in fact before time which was great! ???? Thank you very much! Carl Blankenship
- Carl Blankenship
Your company gets excellent reviews so that influenced our decision to choose you to get an estimate on replacement of our Garage door. Your estimator, John took time to explain the new door advantages and the requirements, (hurricane wind rating) by code due to our location on the barrier islands. We may not change it out right away, but when we do we'll call your company.
- Kathy Civiello