The installation went fine as he was very professional and went through all of the aspects of the Genie operation as needed. What did concern me however is the warranty was communicated by the installer as 3 years and when I questioned that, there was no additional clarity. This shocked me and I almost canceled as I knew the Genie warranty was 10 years. Listed on the invoice as "3 years on parts and labor on parts we replaced". It's understandable for Precision to cap out the warranty for all parts with labor at 3 years but the manufacturer limited warranty is 10 years on the motor. It would seem to me that your customer should be made aware of this and if the motor dies in years 4-10 years they can contact Genie for a new motor if it can't be troubleshooted. Genie is a great product line and they stand by their warranty, as I have gotten a replacement motor in the past when it used to be 15 years. I am only suggesting you explain the full scope of the warranty process for clarity and transparency's sake. All the best. Regards, Dolores Ianni

- Dolores Ianni

Precision lived up to their reputation. They were fast, courteous and knowledgeable. Unfortunately, they no longer work on my type of door so were ultimately unable to help me, however, I wouldn’t hesitate to call them in the future.

- Dara van Dijk

As always, Precision Garage Doors came when they said they would and fixed the problem. Chris was very professional and knowledgeable. I can't say enough good things about them. Also excellent service.

- Colleen Teevan

Travis did a terrific job.

- Robert Gebhart

Did nice job, quick and was fixed same day. Thought they may be a little pricey, but everything is!!

- Ernest Brister

Tech was on time, pleasant, fixed problem I had as well as found another and fixed what would have been a problem later. Only thing I noticed, after he left, was the left door that he replaced the chain gear on does not completely close all the way. It is up about a half inch unless I go over and push it down with my foot. I have problems with mice entering garage as I store trash cans there and they will easily find their way in if I don’t remember to push it all the way with my foot. It would be nice if someone would come back and adjust it out but Indo not want to incur another visit charge.

- Pete White

Repair was done quickly and well. My problem was timing of technician late arrival. Understand that it’s not always known how long previous client’s issue will take. But tech apologized and regulated the bill due to lateness of his arrival.

- Sandra Fulton

We discovered a broken spring around 2:30 in the afternoon - could not open the garage door! Jeremy was at our house by about 4:15. He quickly assessed the situation and gave us 3 options for repair work. We decided to go with the highest option because we hadn't had work done for quite a while. Jeremy efficiently did the work and everything was working well by 5:30. The next day we found our receipt from almost 7 years earlier and discovered that some of the items replaced were still under a 7 year warranty. We called the office - they immediately looked into it - called us back, apologized for the oversite and issued a refund for everything that was under warranty. We were very satisfied with the work and the service. Thank you.

- Robert Boitmann

Came right out, replaced the 2 springs and wheels in a short time and cleaned up. GOOD JOB!!

- Richard Duerr

Everything went smoothly. Will use again!

- Judy Nevrkla

We were very pleased with the service that we received from your company. We have used precision doors in the past and have confidence in their expertise that your Technicians have. Both technicians that came were extremely professional and nice. The cost was higher than some companies but I must say that they’re at work is done to last.

- Richard Renner

Service provider was great!

- Tom Saul

Tech. Was very good and garage door is working.

- Michelle Gordon

Great service very happy

- Daniel Bell

Appreciate the quick service however the cost was higher than anticipated, double the cost recently experienced for an installation at my PA residence. The technician - Chris Wyckoff - was outstanding, professional and thorough in the install. Thanks, Mike Pyszczymuka

- Mike Pyszczymuka

I’ve used Precision door company in the past and have been satisfied with their work.

- Frank Veltli

Service man was professional, friendly, knowledgeable and pleasant. Was not happy with cost of replacement of opener/motor. Cost on line for pricing of garage door motors were less than half of what you charged. Would be beneficial to the senior citizens in the area to note that perhaps a discount could help in replacement costs in the future.

- Vivian Clare

The technicians were friendly, knowledgeable and a pleasure to work with. I thought the price for my repair was exorbitant.

- Dorothy Samuel

The techs were prompt, very personable and professional. They worked quickly and explained everything that was done. The only objection we had was the cost. The new garage door opener was over $1000. and 2 new braces on the garage door the total was $1796. with the senior discount! ????

- Ron and susan Lepors

choose precision because you advertise on JoyFM

- John Rodenbush

My technician was very nice, very professional, honest. i didn’t have any other companies i contacted so i really have no room for comparison. , yet this company had a great rating and reviews. i’m satisfied, with the replacement of very old garage door springs, yet the price seemed a little steep, I am physically challenged , and i’m an ex. professional, yet as a senior it’s difficult to find honest people when it comes to repairs on my home. This is a good company , and i would call them back again.

- Sheila J Berns

The tech did show up an hour early at my rental unit but fortunately the tenant was home and was able to have the service completed. I spoke to Brian by phone and he was very courteous and helpful in resolving the issue. I have used Precision for over 15 years and I am never disappointed!

- Angela Davis

I actually thought you did a wonderful job. the service guy was great and the product was just what i needed. My only comment is that I wish the charges to do this were not surprises. the extra fees for the truck, etc. were unexpected and turned a 100.00 expected charge into 150.00

- Frank Fine

Very good, same day service, but NOT cheap at $1200 for three springs to be fitted on our double door - cheaper 1 year warranty offered, but honestly was pretty peeved at that - who want a one year warranty on something like this? Maybe coronavirus pricing... Technician was very good indeed - explained all.

- Denis Keenan

Your two installers where super, friendly, respectful and especially talented at there trade! This comes from a third generation builder from New England

- J.p. Vadnais

They were very curious and professional. They helped us reprogram our cars.

- Ralph Blaha

Service was performed when promised. Everyone that I spoke with was very knowledgeable and patient with my questions. Would definitely recommend this company to anyone needing service or a new door.!

- Paul Dunn

Matt was competent and professional. Went about his business & did the job well.

- Bob Habel

Fast, friendly service. Kind of pricey though. I had to settle for a partial fix due to cost but my garage door is working great now and I am able to open it to get my care out to go to work tomorrow.

- Audrey Petersen

I want to thank Scott and Luke to went above and beyond on my garage door replacement.Thanks

- Zoran Kojic