I have always had prompt response from precision but their young tech was lacking in good customer service and knowledge.

- Beverly Terhark

On time--GOOD Quick work -- Good Replaced one spring with 2 (door has been fine with one spring for years) Charged arm and a leg for work. Tried to up sale everything. Last time I use your company.

- Randy Ragi

Thank you for taking the time to speak with me today. We're sorry that we failed you and we hope that our resolution was satisfactory to you.

The tech was to call me with a total before preforming the work, he called and gave a total price of $525.00, when job was done he then said total changed to $561.75. When asked why the price changed and he laughed and said uncle needs his as if I am stupid. The real answer he didn't want to give is that he missed quoted and was trying to cover with a failed attempt at a joke literally at my expense, my money. I feel I should get a refund for the difference of $36.75 since this was obviously a bait and switch. Didn't want to even give 2 stars but I felt obligated to do so.

- Amber Deeran

I’m not sure I need it new springs It was working fine All I needed to do electrical wiring It was loose Your technician recommended And I said fine I got charged $440 I checked every where usually people charge around $200 Very disappointed And it was more smooth before I really like to get adjustments I wrote check for $440

- Carolyn Thomas

Good company and service but overpriced! My garage opener door old "the board is fried" on my garage door opener and I needed a new one. Least expensive model was $599, which included $225/hour for labor. I made a big mistake agreeing to it, and he had already started when I looked on Amazon and saw I could get a 4 1/2 star rated belt-drive Chamberlain (I got the less expensive chain drive today) with Installation for $300. So I just made a bad decision! Very personable technician and prompt service (requested online service only this morning), and I used Precision for repair of my opener a few years ago, good repair at reasonable price, and I would use them again for repair, but definitely would not purchase a new opener again from Precision, only because of the extravagant part and labor cost. They did decide to give me a $50 discount and not charge tax, so I paid $550 total. Gave away $300 because I didn't stop long enough to do my research. Oh well!

- Joel Mcnair

Thank you for taking the time to speak with us about your experience. We are glad we were able to come to a satisfactory resolution. If you have any other questions or concerns, please feel free to contact us.

I was going to just do the google review but after reading some of the 1 star reviews here I felt compelled to write a review on this website. Here's the good, broken spring is replaced and as far as I can tell the garage door works well. I got same day service on a Sunday and they got me out of the jamb. This is why I am giving 2 stars. Here's the bad, PRICE! $780 - 80 google home service discount - 100 manager discount. Final bill $600 plus tax ($642). You can get "POWDER COATED" springs from Home Depot for about $80 for a pair. I quoted powder coated because the tech who replace my springs kept bringing this up as if this is some complicated process that costs a lot of money, it's not. Flanged Ball Bearing, about $11 on amazon. End Bearing Plate Left and Right, about $12 dollars on amazon. So $100 for materials. Let's say they charge $100 an hour for labor, which is about how long it took to uninstall and install new springs and bearings and plates. That's $200. I'll even add $50 for weekend even though they say they don't charge overtime and weekend time. They had fuel surcharge of 20 and shop material of 42. The total should not have been more than $312. The people who are giving 5 star reviews either got charged fair price, don't care about being overcharged, or don't know if they were overcharged.

- Chae Kim

Thank you for taking the time to provide your feedback. We have tried multiple times to reach you regarding your feedback as we do offer 100% customer satisfaction and would like to speak to you further. Please call Danielle at our Clearwater administrative office at (727) 524-0001.

Would have liked my technician to be on time.

- Josh McDougal

Getting my permit posted before my door is installed in not what I expected.

- julie cullen

Needed to have my car programmed to car 2 u

- Sonja Crawford

Would have liked my door installed the same day, but was unable.

- William Sharpe

Technician was a little late.

- Max Wilkey

Getting a new motor, and it did not come with a lightbulb

- Jack Nikols

Need to have a couple parts ordered.

- Jack Klein

I needed a permit posted before my door was installed

- Ken Joseph

The program car 2 u was unable to be programmed.

- Mary Schmidt

Technician for Precision arrived 12 minutes late

- Giacomo Crisafulli

Had to buy a light bulb for my new opener.

- Mia Martinez

No light bulb with my motor.

- Paula Q

Getting my car programmed to car 2 u wasn't able to to happen

- Chuck Vann

Would have liked to have my door installed today.

- James Hickman

My service technician was not able to make it on time.

- Patricia Dunn

Could not install my door the same day like I wanted.

- Jessica Marie

My service specialist was unable to program car 2 U

- Jenny ward

Would have liked my motor to come with a light bulb

- Mary Ellen

My technician finished later than I would have liked.

- Chris Bush

Paula Hickman

- nick Jacobs

Getting a light bulb for my new motor.

- Doug Von Hollen

Needs to pull a permit for my door.

- Patrician Quinn

Technician did not have the part I needed on the truck

- Gary Godfrey

Needs to buy a light bulb, I needed to get a light bulb for my new motor.

- Karen Jacobs