Review:

Great overall experience with Precision Overhead door today. John and Keng showed up exactly when they said they would. I had been given a quote for a broken spring from their home office earlier in the day. John and Keng diagnosed the problem, fixed it quickly and my bill was almost exactly what I had been quoted earlier. Very professional job, professional employees and a professional company.

Review:

The spring on our garage door broke this morning at 8 AM. By noon, Precision was at our house and fixed the door. Our technician was prompt, courteous, and efficient. Who could ask for more?

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Several experiences with Precision over a number of years have all been excellent. Technicians are first rate--prompt, courteous, capable, neat and efficient.

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Thank you so much for your quick response to our garage door issue. We were stuck and could not get to church because the doors would not open. Moreover, I have an older Genie "Excellerator" opener and the parts were not available. The technician suggested a "work-around" and repaired the doors in less than an hour. Thank you Precision Door.

Review:

Doors spring (16 years old) had broken and door not able to be opened. (too heavy) Precision tech John Tsangarinos and helper Jesse analysed all my problems and gave me two separate quotes to repair the door. One with a one year warranty and one with a five year warranty. I had just spent over $1,200 two years ago with another company, with now warranty, and door had crashed again. I asked for the 5 year warranty fix. Precision team installed the best springs, new rollers and bears, plus they beefed up the LiftMaster attachment to the door, where cracks were showing up in the door. I was very happy with the friendly service and the door is now running smoothly.

Review:

Do not use Precision. They do not provide a written estimate, but write down the parts you need (springs, rollers, ball bearings, etc) and verbally tell you the cost of each. You have to add the total up in your head. And they do not mention the hidden charges: 7% shop supplies (in the case, $66.50) and the Fleet Transportation charge ($20). Rip-off artists.

Thank you for taking the time to speak to me today regarding your experience. We hope the resolution was satisfactory to you. If you have any further questions or concerns, please feel free to contact me.

Review:

problem with noisey garage door -Jimmy evaluate problem -broken spring -replaced -inspected rest of door and door opener unit -explained everything to me- professioal-knowledgeable-courteous- great guy -

Review:

Kevin, our Precision Garage Door tech, was prompt, courteous and efficient. That has always been our experience in the 10 years that we have been customers. We could not be more pleased and highly recommend Precision Garage Door.

Review:

Jose Rosario and his partner were prompt, polite, knowledgable and did a great job Thank you to them

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Recommendations from friends had me calling Precision and I have to say they have excellent customer service -from the first phone call, follow up and call from Jason to advise when he was arriving. I have to say Jason was polite,explained all that was required to fix the problem and advising us to check everything he did. Well done Jason -your customer service was second to none!! Great job????

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I was shocked at the cost

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This Company and Employees are absolutely EXCELLENT!! They go beyond what I consider their required duties. My wife and I would recommend "Precision" for purchase, installation and / or repair of any garage service!!!

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5 stars. Technicians were prompt, efficient and well-spoken. Installed a new motor and belt, rail, torsion cable and electronics, repaired movable and other parts of the door as needed, and patiently answered all our questions. Provided three repair alternatives with varying warranties for our selection.

Review:

Precision was quick to respond to my overhead door problem. They came out the same day and fixed the issue. It was under warranty so there was no charge.

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Josh was on time. He arrived with a smile and knew how to fix the problem.He lubricated the door without my even asking!! I've used Precision many times and never have been disappointed.THANKS

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New garage door and all new parts just installed, beautiful craftsmanship, quality, and equipment—it's miles above anything that has been installed in the past. We're looking forward to enjoying it for many years ahead.

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saw their name in local publications and a recommendation from a neighbor. very happy, the two men who installed the new door and opener were very professional and stayed late to finish that day. I've never had a garage door opener as quiet as the one I can't hear it in my house.

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We are very satisfied with the service again. Chris was great and very professional. We will always use Precision as we have for many years.

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showed up within 8 hours of initial contact. Worked fast and with knowledge. I will use Precision for all future repairs. They are as good or better than their TV ads!

Review:

John T was just here and resolved my door problem.  It was a simple issue; to adjust the recently installed new springs that had settled.  Great Serviceman.  As simple as the service call was, it was still a pleasure to have him there to do the work. John would have my full confidence in any  job required.    Thank you. 

Review:

Jim, Thank you for your follow-up email. You have a team for which you may be very proud. I spoke with Michele Ferris, explaining my issue, an unresponsive wall-mounted garage door controller. Michele said that she would have someone call me. In short order Chelsea called and set up a service request for today! Robert called me before the appointed time to confirm that he was on his way. Robert & Chad arrived as expected, diagnosed the problem and quickly resolved the issue. Every person I encountered today displayed professionalism and a great attitude. Company culture is reflective in the attitude of your employees. You and your team are doing a great job! Thank you, George Fitzgerald

Review:

In today's world of business Precision did two things which impressed me very much. First and foremost they acknowledged my phone call requesting assistance -. On this email they provided me with a complete list of their mechanics and their photographs. Therefore, I could match the mechanic with the photo and being able to know it was a bonfire company employee. Second and very important was they call 30 minutes prior to arriving at our home and went immediately to work. They asked my problem, analyzed it and then repaired it. We have been with this company for years. I travel, I know that should my wife need assistance she will have no problems and will be secure when the repair arrives. The workmanship is professional, satisfactory and the service is priced correctly. I can only say thank you for a job well done.

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Tech called before he came and gave me a time. Friendly and courteous. He was knowledgeable and didn't try to oversell. This is the 2nd time I have used them.

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Jim, thank you and particularly MICHAEL Graves for replacing my garage door opener. It was about to drive me crazy. I really appreciate the professional and quick response by your company. You define CUSTOMER SERVICE. Thank you, Ray Jacobs

Review:

Matt and his assistant were extremely friendly, professional, prompt. They completed the job perfectly and effeciently, and Matt explained everything and how to operate the new system thoroughly. One of the most pleasant experiences I've ever had with contract work. Absolute 5 star service!

Review:

bryan was on time and on point and took care of our issue

Review:

We wanted to give a 5 star rating to Precision Door Inspector/Technician Arnold Simpson on his evaluation and repair on May 30. A job well done!!

Review:

Keith did a very nice job. he checked springs and made a decision to change springs to balance door. Keith called before coming over and was very friendly and professional. Thank you Keith and precision fo ryour good customer service.

Review:

Rover arrived on expected time and when I described that the door would go up and down but would not stay down, he quickly identified the problem that the motor needed an adjustment to allow more “down” pressure. He made the adjustment and it quickly solved the problem. I appreciate the fast and and accurate repair. Thanks Precision

Review:

Fast, thorough and very professional.