Our door opener broke and we needed fast replacement, especially when I was leaving town for a trip, leaving my wife to handle the issue. We have always used Precision for our garage door issues. They have great customer service, are professional, prompt and do quality work. The same this time with our new garage door opener. My only issue this time is they charged us over $1500 for the motor which you can buy for $400. I know labor is part of that charge but almost 4 times the retail seems excessive especially when the installation did not require any new wiring or main hanging bracket. In addition, for a two car garage they left only one opener faub, which at first they were going to charge us for, but made it right after a phone conversation. This makes us question whether we will consider them first on our future repairs.

- STEVE HEROLD

The installers were very good but as I take a good look afterwards, I am confident that I overpaid. The components are cheaply made and I seriously doubt they will last long. It doesn't look, perform or act like an $1100 garage door opener and based upon a web search, I have grounds for the doubt.

- Bill Poling

people that came for my repair were very nice and knowable. my medium rating is because of the problem with your call center or your phone system. somehow my call was sent and sch. in panama city. a service man called me asking for my help in finding me. later on, i got a phone call from the panama city office telling me of the mistake. i re-called the same area code 727 number for the 3rd time and got a eve. time. don`t know how this happened. made for a long day of waiting.

- Joseph Marsalek

The technicians are always very helpful and friendly; however, they are EXTREMELY overpriced. I feel very taken advantage of by what I was charged. I can not say I will be calling them back for additional service with this being the case.

- Amy S

The technician who came to repair our garage door was very professional and knowledgeable. He would definitely get a 5-star rating, however I can't say as much for the customer service team. We made an appointment for a service call between 10-2. We got a message early in the morning that a tech was available right away if we could see him earlier than the scheduled time. My husband called back a few minutes later and spoke to a rep (who sounded half-asleep) and told her we could do the earlier appointment. She said he would be here within the half hour. An hour later, nobody had come. I called the office and got someone who told me my husband's return call had never been logged. She apologized and said she would get the tech out ASAP and that he was only 10 minutes away. An hour later, my husband called back because nobody had come yet. Eventually he arrived and proceeded to do a great job. However, the ladies who are handling the calls left a lot to be desired.

- Roy Williams

$1325. was a sticker shock for (one) Genie garage door opener including tracking and installation. In hindsight I regret that I didn’t shop to compare. Other than the price, the service was great, and the technician was courteous and professional.

- Sandra Pugliese

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

Technician was awesome! Prices WAY too high. $860 for two springs and two bearings, 30 minutes labor.

- Sean Littlejohn

Thank you for taking the time to speak with me today regarding your experience. We are thankful you gave us the opportunity to make this right. Please do not hesitate to contact me for any other concerns you may have :)

The technician was very kind courteous efficient. However the price was way way way too high for the service that was done. Very disappointed in the amount of the service.

- Viola Kalouris

Thank you for taking the time to speak with me today and giving us the opportunity to make this right. If there's anything else you need, please do not hesitate to contact us.

Expensive. Service was fine, but Home Depot/Lowe's offer a comparable 3/4 HP, belt motor -- installed -- for $500. Came out for a tune-up. Wasn't planning to buy a new motor ($860, including $60 extra for the outside keypad) so I didn't shop around. Wish I had.

- Sean Mccabe

Very pleasant experience but some sticker shock!

- Linda Tenney

Could not program my car to the Car 2 U app.

- Maria Barker

No lighbulb included in my with my new motor.

- Caitlin Gonzalez

Had to custom order my part.

- Robin Hans

Great service but the technician could not provide a light bulb for my new motor.

- Judy Day

They were not able to provide a light bulb with my new motor

- Shawna Reynolds

Getting a door installed, and I was unaware we needed a permit

- Tria Mello

Great job, but did not have the part we needed.

- John Kuemmel

My technician was late.

- Andrea Williams

Great technican, but he arrived a little late.

- Pat Jacobs

Technician could not program car 2 u.

- Diana Lopez

I was unaware that I needed a permit for my door

- Dani Lane

Loved the service just wished my part didn't have to be special ordered.

- Dennis Bekham

Had to have my door installed next day, not same day.

- Sue Baralt

My door needed a little Adjustment.

- Natasha Gordon

Bob was great, just would have liked him to not be 8 minutes late

- Anne Rolstead

Precision came out and did an awesome job, would have liked my door installed same day.

- Phil and Pam

Not able to get there on time, but when they did arrive they were excellent.

- Rita Porzio

My technician was excellent, but couldn't program my car 2 u

- John Nordbeck

Would have liked them to be here right on time. They were a few minutes late, otherwise fantastic company

- Adam Sheaffer

I really wanted my door installed the same day, but awesome customer service.

- Janice Aena