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Robert West
Tech ID#: 75
Reviews: 8
Average: 5.00 stars

Robert West

Installers
Robert West has received 8 reviews, averaging:
1 2 3 4 5

Robert West's Bio:

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service!! Needed a new garage door and called Precision. Four days later, our new door was installed in less than two hours.
Andrea Small
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

New garage door installed by Rob & Sherman. Great job; Rob took time go over everything with me and I could not be more satisfied with his superior expertise and knowledge! Thanks guys!
Dena Brooks
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. I was contacted 30 minutes prior to arrival, technician arrived on time. Friendly individual who knew exactly how to fix the issue.
Richard Smith
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was recommended to me by a family member who stated that they were courteous and extremely fair in their pricing. I found that to be the case in our repair service. Our garage door motor was over 18 years old and needed to be replaced plus the spring was in bad shape. Our technician was extremely polite and knowledgeable. Because we were in the midst of the Covid-19 Shelter at Home, he was very considerate to keep his distance. Everything was explained thoroughly to both my wife and my satisfaction. Would definitely recommend the company to neighbors and friends.
Steve Crichlow
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision Door Service to balance one of my garage doors. The technician who came out telephoned me prior to his arrival and provided me with an ETA. After his timely arrival, he inspected the door and recommedned I replace the tension spring which I knew was the original from 1992. He also suggested replacing the springs and bearings. He performed the work, inspected the door, and also inspected my double garage door and balanced it out. He then lubricated all the hinges and bearings. The doors now open and close very easily and the garage door opener sounds much quieter. Thank you for the suggestion and completing the work in a very professional manner.
Juan Torres
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Both springs broke on our garage door on a Saturday. Precision came out at no charge and replaced both springs and gave us a complete service check on the door. The Precision technician was great. He was professional, knowledgeable, and friendly. It was a great experience. We’ve used Precision For years. I would highly recommend them.
Paulette Sullivan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I picked Precision for my need because we needed a new garage door back when we first moved in here two years ago. I read reviews and they were good especially when it came to warranty work. My garage door kept acting up and wouldn’t open or close. Robert West and his partner came and tried multiple things until they finally realized the motor just was not having it. They decided to just change my opener all together. What got me was that they took the time to advise me on how to keep the longevity of my opener. This was big to me due to when I got the garage door installed I was deployed over seas, so they probably kept that in mind and took the opportunity to educate me. I would recommend not only precision, but also Robert and his partner to family and friends.
Josue Gernier
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I first bought a new garage door opener from Precision. There were a couple of hick ups in getting it to close properly. Your company was fast on making sure we were satisfied, and the door worked as it was intended. A year or 2 later we needed to replace the door and all the hardware. So naturally we called Precision. Turned out that was a bad decision. Here is what happened. Your door tech told us he could not assist in opening the door to free our car, unless he replaced all the door parts. We told him we would purchase a new door right on the spot. Offered my credit card. Tech response was he still could not assist me. I would have to wait until the following week for the new door to be installed to free our car. My initial thought was this is not the same company that installed my garage door opener. I sent the tech packing without regret. Thought what a sham or racket this company had become. Called one of your competitors and they had no issue freeing our car. Also said they could install the door on Saturday if we agreed on the price. We thought great free the car and no need to use Precision ever again. We try to be fare and spend our hard earned dollars in our community. What happened next you just cannot make up. I received a call from Danielle who works for Precision, by this time we could have cared less about Precision the company. Danielle listened to me basically tell her to pound sand and she will be reading about this on the internet how her competitor took care of us because Precision refused. Without begging Danielle told me this is not how they operate and they provide 100% guaranteed satisfaction. I laughed and stated she may believe this, however the actions I witnessed did not add up to her statement. When I told her I offered to buy the door on the spot and the tech still refused to jailbreak our car. There was a pause then a sigh, I thought this might be the first time she heard this type of story. A customer willing to buy and the sales rep that could not find a way to assist. When I think of it today I still find it amazing. Danielle asked if she could at least have an opportunity to correct this and provide 100% satisfaction. Remember what I stated about spending our dollars. Hard earned dollars. Danielle was now trying to earn her pay. Normally I would have said no on this day I said to myself lets see what Precision is made of. Danielle then went into action, phone calls were made, expedited assistance to open the door, expedited installation of the new door. All your Techs except one have been Professional, courteous, and on time. The install team was great. The QC guy great, The second QC guy great and the last guy who install roller sleeves who was also the installer of the door was once again great. Knowing nothing is perfect, after the install I contacted Danielle 3-times. 1-motherboard failed. 2-key fobs failed. 3-noisy door opening and closing. Most folks would throw your company to the wolves for not being perfect. My wife and I, we will recommend Precision every time we can. Based on this alone 100% satisfaction guaranteed!! May all your staff have great holidays. Dino Martinez PS thank you Danielle:)
Dino Martinez
Service Provided:
Install Garage Doors
Product:
Garage Doors